Complaints & disputes

How to escalate an issue with the desk.

Updated 2026-09-02

This document is published by Aurex as a licensed operator. Your seat is covered by our regulatory framework and the authorisations listed in the client agreement.

1.1Open desk chat from the cabin rail or email support with your public seat ID and a clear description.
1.2For cash-desk items, include request ID, rail, amount, and timestamps from wallet history.